Accounts, Billing, & Orders

[FLANCRIDD16]

I HAVE BEEN CORRESPONDING WITH SUPPORT OVER 12 CHARGES@6.99 BILLED TO ME AFTER MY CANCEL DATE FOR BRIT-BOX OF 7-4-19.

I SENT SCREEN SHOTS OF ME SIGNING IN WITH MY ROKU ACCOUNT USING MY EMAIL ADDRESS OF [personal information removed]

I SENT HIGHLIGHTED COPIES OF MY CREDIT CARD CHARGES.,

SCREEN SHOTS OF THE BILLING SUMMARY PAGE

THEY KEEP TELLING ME THEERE IS NO EVIDENCE OF THAT EMAIL IN THEIR SYSTEM. I'VE PROVIDED ALL EMAIL ADDRESS IN OUR HOUSEHOLD. BUT I KNOW THIS IS THE EMAIL I USE AS I SENT SCREEN SHOTS SHOWING THAT EMAIL ADDRESS WHILE SIGING IN AND AFTER I'VE SIGNED IN.

I HAVE BEEN DEALING WITH THIS PROBLEM BACK AND FORTH FOR ALMOST 3 MONTHS NOW

PLEASE HELP!!!!!!!!!

Roku support: ticket updated] Re:3544116 - Re: We received your support request #3411047 - Cancelled the subscription still being charged

[atc98092]

Please, edit your post and remove your email address. Spammers constantly search for email addresses online, and that's too easy of a target.

For assistance, send a private message to @RokuDanny-R with your details and they can help you offline. 

And please stop shouting...

[RokuDanny-R]

@FLANCRIDD16 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny