Accounts, Billing, & Orders

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dj_flannigan
Level 7

Rokusolutions

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I got a bill from Roku solutions to my PayPal account and it says for Roku TV

But if I go to my Roku account I have no subscription services and no history of buying anything.

anyone got any insight to this?

Thanks

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1 Solution

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AvsGunnar
Community Streaming Expert

Re: Rokusolutions

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@dancinmama wrote:

I got the exact same invoice on February 8 and no clue what it is. I checked my Roku account history and there is nothing there except my Disney + subscription.


You can always contact Roku billing at  https://support.roku.com/contactus

They can then put your mind at ease or provide more insight.  Also a good way to alert them if multiple people are getting these.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insigna RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

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AvsGunnar
Community Streaming Expert

Re: Rokusolutions

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Looks very fraudulent.  Especially the Roku Solutions bit.  And Roku Subscription part.  Change your PayPal password and disregard.

As you probably know, Roku is free, there is no subscription or activation fee.

All your account details are where you went.    https://my.roku.com/

All charges for subscriptions (premium channels, etc will be there) in your dashboard..

While you are at, you probably should change your password to the email account that is visible on that invoice.  Some snooper probably saw some Roku related info in that email box and generated the phony invoice.

Also, you should go back and EDIT your post (those 3 dots to the right of the message box) and either remove the active link or post a screenshot of that invoice instead with your info removed.  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insigna RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
dancinmama
Level 7

Re: Rokusolutions

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I got the exact same invoice on February 8 and no clue what it is. I checked my Roku account history and there is nothing there except my Disney + subscription.

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AvsGunnar
Community Streaming Expert

Re: Rokusolutions

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@dancinmama wrote:

I got the exact same invoice on February 8 and no clue what it is. I checked my Roku account history and there is nothing there except my Disney + subscription.


You can always contact Roku billing at  https://support.roku.com/contactus

They can then put your mind at ease or provide more insight.  Also a good way to alert them if multiple people are getting these.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insigna RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

View solution in original post

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atc98092
Community Streaming Expert

Re: Rokusolutions

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Highly suspicious. I would contest that charge with PayPal and make them provide details. My guess is they can't, at least anything legitimate. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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