Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Roku won’t let me create an account

I’m a new member who just purchased a roku stick and I’m trying to sign up for my account to link the TV. Every time I fill out the first page and hit enter to proceed to the next page an error occurs saying “Unable to process registration” this is really frustrating anyone know what I can do to fix this?

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8 Replies
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Level 9

Re: Roku won’t let me create an account

I'm guessing here but if there's a Captcha robot checker, you have to satisfy the test.  Check the box and answer the question?  I'm pretty sure there would be?
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Level 7

Re: Roku won’t let me create an account

Yep I did the im not a robot test every time
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Level 21

Re: Roku won’t let me create an account

Next suggestion is to try using a different web browser. Regardless of your computer OS, there are multiple browsers available. Another option is to clear your browser cache, as something might be caught there. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 19

Re: Roku won’t let me create an account

@Jess_orlando 

Did using a different browser clear up the problem, or are you still running into this issue? Feel free to PM me if you need more help!

Thanks,
Tanner
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Level 7

Re: Roku won’t let me create an account

How do I get pass the I’am not a robot letter question   

keeps saying I have entered the wrong letters 

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Level 7

Re: Roku won’t let me create an account

Although it doesn't say that this was the problem but it may be that your'e not 18. Meaning the birthday is too young. Try changing the year to make yourself older.

Worked for me after I changed the year of birth

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Level 7

Re: Roku won’t let me create an account

I put in the number to account it keeps telling me ilts incorrect

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Roku Employee
Roku Employee

Re: Roku won’t let me create an account

@baseball 

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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