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Gusbaker
Level 8

Roku will not issue refund, help!

I purchased a Roku Ultra through the Roku website back in November when they were on sale. I was displeased with the unit (it had bad/low sound) so I sent it back for a refund. Roku received it on January 6 of this year, and I have yet to get a refund.

The only way I see to contact them is through e-mail and they just keep telling me they'll "ask their billing department". 

Is there any hope of me getting my money back from these scammers?

 

 

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Roku will not issue refund, help!

Hi @Gusbaker,

 

Thank you for following up.

 

The team is hard at work in investigating the issue, rest assured that we'll send the update via email once we have it.

 

Thanks,

Mary

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Gusbaker
Level 8

Re: Roku will not issue refund, help!

I hope you have it in the next couple days, I'm preparing to file a fraud charge against you with my bank.

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