I was offered by Roku to upgrade to Roku + as the earliest Roku I started with is old and will not receive any software updates. I gladly accepted the offer but all I received is a remote and no device to connect to my TV. Roku charged me $6 for shipping for a order I received after 2 weeks and is incomplete. There is no phone number or email address I could find to connect with someone at Roku to solve this problem. Can someone suggest what to do?
[content removed] Be prepared for a minimum hold time of 15 minutes.
My issue is I was charged 2 times on my master card and 1 time on my visa no devices just 3 charges. i ve been trying to get them to reverse this since Nov 7. Now I have my credit card companies involved
Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.
Please send me a private message with the email address used to place your order, along with the order number(s). I'll continue to assist you from there.
Thanks,
Danny
Hi Danny,
thanks for the reply. I used [personal information removed].
Order # 800031022
Thanks for providing me with the information I have requested.
We will follow up and assist you from there.
Thanks,
Danny
@awo007 Nearly same situation though at least I did receive the upgrade. I'm still trying to resolve the double billing issue. I sent an email inquiry a week ago and received an initial automated response. I haven't had any further communications from Roku. Yesterday I replied with an email to the initial Roku automated response and got a second automated response. So I guess the auto responder is at least working.
To make things worse the Web page to submit a billing inquiry won't present a list of purchased Product orders, it only listed Content purchases for me to chose from.