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Jessica30
Level 7

Roku stream media go charges?

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I'm getting charged for stream media go I don't even know what that is someone please tell me 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku stream media go

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@Jessica30 

Thanks for the post.

Did you recently sign up for a free trial subscription to a channel? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see your active subscriptions on your account.

If you need further assistance with your account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku stream media go

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@Jessica30 

Thanks for the post.

Did you recently sign up for a free trial subscription to a channel? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see your active subscriptions on your account.

If you need further assistance with your account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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