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MAMAG11
Level 7

Roku's refund policy sucks

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Am I the only one who thinks roku's refund policy is a bunch of BS?

I was charged for an app that I don't use and now I can't be refunded because roku's policy is once a purchase is made it's absolutely final. Anyone else experiencing these problems.?🥺🤬🤬🤔🤷

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku's refund policy sucks

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Hi @MAMAG11

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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HDMIGuy
Level 12

Re: Roku's refund policy sucks

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Almost all apps from any provider have no refund policies.  Roku is no different than nearly everyone else.  Many apps have free trials so you can test the app.

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DBDukes
Community Streaming Expert

Re: Roku's refund policy sucks

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@MAMAG11 

Amazon does have a limited time where you can return a movie, and it's an easy process. Apple has a limited time where you can return a movie, but it's a more involved process. I've never used a Google return.

For apps, Apple's is the same: limited time to initiate a return, with online forms and such to fill out. Or it was, I haven't gone through it, but I read about it some time back. I've never tried to return an app from Amazon or Google either, and I haven't researched it.

Are you talking about an app? A subscription? A purchase of a movie? What?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

RokuKariza-D
Roku Employee
Roku Employee

Re: Roku's refund policy sucks

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Hi @MAMAG11

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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MAMAG11
Level 7

Re: Roku's refund policy sucks

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Yeah Right 🤬 waste of time to contact account and billing. They never even responded to my email. I wasn't even acknowledged. Like I stated before roku's refund policy sucks big time. I think it's a bunch of BS I was charged for an app I do not even use let alone know what it is. But yet nobody at Roku wants to help me f Roku.

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Strega
Level 16

Re: Roku's refund policy sucks

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It sounds like you may need to add a PIN to your account to keep the kids from subscribing you to things.

https://support.roku.com/article/220128567

And/or, if you don't pay for anything through Roku, consider removing your payment method.