Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Where is my order!?!

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@Kaz21 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Buzzbuzard1
Level 7

Re: order issue

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Mistake in ordering package  Order # 10624304604

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RokuDanny-R
Roku Employee
Roku Employee

Re: order issue

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@Buzzbuzard1 

Thanks for the post.

As stated in my previous post, for order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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marlinpuppy
Level 7

Problem with order and lack of customer service.

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Placed an order on 12/13 that and was to be delivered on 12/19 or so.  By the 24th still no product so emailed support amd was contacted that it was lost and new order with tracking would be sent.  Now it is 12/31 and still no item. no more communication or tracking number.  I contacted via chat 3 times today 12/31 and was disconnected once with no response, a second time with generic answers and on the third I got that the second order has not been generated and to wait two or more days longer.  All I want is for roku to be transparent in their business practices and to be fair to the customers.  I would also like my products asap or a refund like now.  It has been 2 1/2 weeks.  It is nothing but a remote and earphones sent 3 day priority not 3 week priority.  Next move is cancelling the order with credit card company.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Problem with order and lack of customer service.

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@marlinpuppy 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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wjhjam
Level 7

Re: Problem with order and lack of customer service.

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See my post. I had the same experience. Item finally arrived today but being returned tomorrow since I went and just bought one at a store! Support was inadequate. Credit card company disputing charge. Rotten service. The link posted for support is useless!

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