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I ordered a replacement roku remote almost a month ago and I still have not received it. My tracking says a label was created and that’s all. I’ve contacted every way I can to find a solution and have gotten nowhere. I sent an email to customer support a few days ago and still no reply. This is very frustrating.
Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue.
I ordered a streaming stick. Roku said shipped. I checked USPS tracking and it said label created but never received. I asked Roku and was told it was lost in hand off to USPS and asked I wanted one sent. I said if they would send one overnight to send or else cancel. I have not received a response and sent 3 more emails with no response. They still have my $$ and I dont have the product. Has anyone else had a terrible customer experience when purchasing like this?
If you are already in touch with our Support, we would recommend continuing to work with them as they would best be able to assist you regarding the issue with your order.
For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
