Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Pedroglz1
Level 7

Roku no me permite cancelar una suscripcion que ya no quiero.

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Roku no me da acceso a cancelar una suscripcionSmiley Frustrated

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku no me permite cancelar una suscripcion que ya no quiero.

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Hi @Pedroglz1,

Thanks for reaching out to the Roku community!

Please be noted that we support English in the Roku Community and we use translate to respond to an unsupported language to understand the issue or inquiry.

You may unsubscribe the channels from your TV or online account. On your TV, highlight the channel and press the * button to manage the subscription and cancel the subscription. I've provided a link to go into further detail: How do I unsubscribe or cancel my subscription? - Roku

In addition, subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

Let me know if you have any other questions, and have a good day!

Thanks,

Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku no me permite cancelar una suscripcion que ya no quiero.

Jump to solution

Hi @Pedroglz1,

Thanks for reaching out to the Roku community!

Please be noted that we support English in the Roku Community and we use translate to respond to an unsupported language to understand the issue or inquiry.

You may unsubscribe the channels from your TV or online account. On your TV, highlight the channel and press the * button to manage the subscription and cancel the subscription. I've provided a link to go into further detail: How do I unsubscribe or cancel my subscription? - Roku

In addition, subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

Let me know if you have any other questions, and have a good day!

Thanks,

Mary

View solution in original post

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