Accounts, Billing, & Orders

[jfd123]

I purchased a Roku Streaming Stick + (3810, 3811 series)  from Amazon, and it worked great for a week or two, but now it won't connect to my internet or to the remote and constantly tells me it's missing the advanced wireless receiver despite it being plugged in. I chatted with support, and they walked me through a bunch of steps (e.g., unplugging, plugging back in, etc. etc.) and then determined it's a faulty device that needs to be sent in to be replaced. He told me I would get an email with the return instructions, but I never received anything, so I made an inquiry about it but still haven't heard anything. Should I be contacting Amazon instead, or how can I get this resolved?

[renojim]

I would contact Amazon.   They have much better customer support.

[RokuDanny-R · Accepted solution]

@jfd123

Thanks for the post.

If you are already in touch with out Support team, we would recommend following up regarding your issue as they would best be able to assist you moving forward.

Thanks,
Danny

[Wtffag]

Same issue and roku won't do anything so far