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Klimber
Level 8

Roku is charging now?

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Why am I being suddenly being billed 5.37 each month? For what? It used to be free. I got a new roku and now there's a charge? Please explain...

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku is charging now?

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@Klimber 

Thanks for the inquiry.

Did you previously have a free trial subscription to a channel that you didn't cancel? We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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makaiguy
Community Streaming Expert

Re: Roku is charging now?

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Sounds like you fell prey to scammers you ran into when attempting to link your new Roku.

See this page from Roku: https://support.roku.com/article/208757068

Roku Community Streaming Expert

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Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku is charging now?

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@Klimber 

Thanks for the inquiry.

Did you previously have a free trial subscription to a channel that you didn't cancel? We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Klimber
Level 8

Re: Roku is charging now?

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Thank you! I canceled a channel I forgot I had! Thanks for the info :-)

Klimber
Level 8

Re: Roku is charging now?

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Thank you, got it taken care of :-)

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Jillybn
Level 7

Re: Roku is charging now?

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how can you find out what channel it is for?

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renojim
Community Streaming Expert

Re: Roku is charging now?

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@Jillybn,

https://my.roku.com/account/subscriptions
https://my.roku.com/account/purchases

Make sure you log in with the same email address that shows on your Roku under Settings->System->About

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