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Level 8

Roku is charging now?

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Why am I being suddenly being billed 5.37 each month? For what? It used to be free. I got a new roku and now there's a charge? Please explain...

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Roku Employee
Roku Employee

Re: Roku is charging now?

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@Klimber 

Thanks for the inquiry.

Did you previously have a free trial subscription to a channel that you didn't cancel? We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 18

Re: Roku is charging now?

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Sounds like you fell prey to scammers you ran into when attempting to link your new Roku.

See this page from Roku: https://support.roku.com/article/208757068

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Roku Employee
Roku Employee

Re: Roku is charging now?

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@Klimber 

Thanks for the inquiry.

Did you previously have a free trial subscription to a channel that you didn't cancel? We highly recommend reviewing the terms for any trial, prior to signing up. 

For further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Re: Roku is charging now?

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Thank you! I canceled a channel I forgot I had! Thanks for the info :-)

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Level 8

Re: Roku is charging now?

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Thank you, got it taken care of :-)

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