I can not update the billing information on the Roku website. The name of the person needs to be changed to match the card. I can not make the change. Don't send me to the Settings/Payment on the Roku box. That doesn't allow it either. The email address for the account is not the person paying for the billing. FIX this! NO, I do not want to do this through my TV!
I have updated the billing information, but it will not allow me to change the card holder name. I get an error message that the card is invalid (DUH)! I have even deleted the account and re-entered it. Same issue. It's because my e-mail address is used and the card holder are different names. So much for Roku automation and lack of real people to chat with!
I'm confused. The email address and the card holder name are completely separate. My name doesn't even appear anywhere in my email address. I just tried to update my payment method and there's clearly a place to enter the card holder's name. You said you "deleted the account", but what does that mean? Did you close your Roku account or remove the payment method? I removed my payment method and when I go back to https://my.roku.com/payment/account I can enter whatever name I please.
As mention by @renojim, for an account, billing, or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.