Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Sfoster1875
Level 8

Roku is an impersonal Robot!

I can not update the billing information on the Roku website. The name of the person needs to be changed to match the card. I can not make the change. Don't send me to the Settings/Payment on the Roku box. That doesn't allow it either. The email address for the account is not the person paying for the billing. FIX this! NO, I do not want to do this through my TV!

4 REPLIES 4\
Strega
Level 15

Re: Roku is an impersonal Robot!

Are you getting an error message when you try to update it on the Roku site?  I know I have changed my Roku payment info in the past.  (On the website.)

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Sfoster1875
Level 8

Re: Roku is an impersonal Robot!

I have updated the billing information, but it will not allow me to change the card holder name. I get an error message that the card is invalid (DUH)! I have even deleted the account and re-entered it. Same issue. It's because my e-mail address is used and the card holder are different names. So much for Roku automation and lack of real people to chat with!

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renojim
Community Streaming Expert

Re: Roku is an impersonal Robot!

I'm confused.  The email address and the card holder name are completely separate.  My name doesn't even appear anywhere in my email address.  I just tried to update my payment method and there's clearly a place to enter the card holder's name.  You said you "deleted the account", but what does that mean?  Did you close your Roku account or remove the payment method?  I removed my payment method and when I go back to https://my.roku.com/payment/account I can enter whatever name I please.

When all else fails, there's always https://support.roku.com/contactus

Roku Community Streaming Expert

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku is an impersonal Robot!

Hi @Sfoster1875

 

Thanks for the posts.

 

As mention by @renojim, for an account, billing, or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

 

Thanks,

Mary

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