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MajorTom1
Level 7

Roku has the worse service department ever. Never buy from them

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NEVER buy directly from Roku. They charged my card when I ordered 2 Roku Ultras. But neither of them have been deliver, and you cant get them on the phone. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku has the worse service department ever. Never buy from them

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Hi @MajorTom1

We're sorry to hear about the issue you're experiencing.

For order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku has the worse service department ever. Never buy from them

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Hi @MajorTom1

We're sorry to hear about the issue you're experiencing.

For order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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technicalglass
Level 7

Re: Roku has the worse service department ever. Never buy from them

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Good luck with contacting support by filling out the simple fields to submit a request.

All you will get is"An error has occurred. Please try again".  Come on! there are only 4

things to answer.  Name, email, phone number and serial number of the device.  Where

is the error;  it doesn't say.