@GRoman3618 wrote:
The response to me was that anyone can charge me a specific charge and put any name they want to the bank. So even though it says it is from ROKU and says warnermedia if it is not in my subscriptions it is not from ROKU. Pretty convenient answer if you ask me. So I guess we will have to pay it.
If it's not listed as a subscription on your Roku user account web page (https://my.roku.com), then it's not Roku that's billing you. There's nothing else they can say to you about it. That was an accurate statement that the biller can put anything they want in the listed name of the charge, regardless if it's accurate. Scammers have been submitting charges to credit cards that they find on the dark web and make it look like a genuine charge. They are counting on something thinking it's legitimate and just paying it.
You absolutely need to contest the charge on your CC and make the biller prove who they are. Odds are real good they'll simply refund the money, rather than risk law enforcement getting involved. Since many of those scammers are located outside the US, they have little to fear anyway.
Dan
Roku Community Streaming Expert
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