Account, payments & subscriptions

[Gerdau28]

I have found that the charge for warner media is actually the subscription for HBO MAX 

[Jason1979]

If you have HBO max. The charge will show up as warner media. 

[KKEbnElliMa03]

It's probably something like HBOmax. That what I'm being charged for. It operates on the WarnerMedia and Roku platform. Hope this helps!

[poopsey1]

It's probably HBO.

[low_drag]

It's probably HBO Max.  Warner Media owns HBO to my understanding

[ljones]

I am being billed every month for Warner Media and CBS Interactive, and I have NOT subscribed to either channel. The support link you provided is of no help. How can I stop these billings???

[atc98092]

If you are being billed by something/someone that isn't listed under your subscriptions on your Roku user page (https://my.roku.com/account/subscriptions), then you are being bill by something other than Roku. You need to contact those billers to determine where the charge is coming from. 

[mskiki1]

I received a charge on my card 14.99 that I did not authorize nor does it show that i have any subscriptions or recent purchases and I bought the roku!!! why is this charge on my card?????

[RokuKariza-D]

Hey @mskiki1

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[Unbelievable]

Good luck! I have been trying to cancel my subscription for HBO max, they say it is through Roku pay, Roku says they don't see it, I have tried thru the TV, the app, I've chatted with Roku & HBO... It's worse than herpes, you just can't get rid of it! 😠