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Level 7

Roku for Sundance now...which has turned into Sundance year❗️

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HELP❗️Roku has been charging me all year for Sundance now.  The charges are not cited in the account.  Who is charging me? And why won’t roku address this?  $70 so far and now the Sundance channel is charging too. 

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Roku Employee
Roku Employee

Re: Roku for Sundance now...which has turned into Sundance year❗️

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@Effu 

Thanks for the inquiry.

If you are do not see any activate subscriptions in your Roku account online at my.roku.com and clicking Manage Your Subscriptions, then Roku is not charging you.

We would recommend contacting the channel provider to see if you currently have a subscription through them that you are being charged for as well as contacting your credit/bank provider to find out more information about where the charges are coming from.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Roku for Sundance now...which has turned into Sundance year❗️

Jump to solution

@Effu 

Thanks for the inquiry.

If you are do not see any activate subscriptions in your Roku account online at my.roku.com and clicking Manage Your Subscriptions, then Roku is not charging you.

We would recommend contacting the channel provider to see if you currently have a subscription through them that you are being charged for as well as contacting your credit/bank provider to find out more information about where the charges are coming from.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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