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Effu
Level 7

Roku for Sundance now...which has turned into Sundance year❗️

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HELP❗️Roku has been charging me all year for Sundance now.  The charges are not cited in the account.  Who is charging me? And why won’t roku address this?  $70 so far and now the Sundance channel is charging too. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku for Sundance now...which has turned into Sundance year❗️

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@Effu 

Thanks for the inquiry.

If you are do not see any activate subscriptions in your Roku account online at my.roku.com and clicking Manage Your Subscriptions, then Roku is not charging you.

We would recommend contacting the channel provider to see if you currently have a subscription through them that you are being charged for as well as contacting your credit/bank provider to find out more information about where the charges are coming from.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku for Sundance now...which has turned into Sundance year❗️

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@Effu 

Thanks for the inquiry.

If you are do not see any activate subscriptions in your Roku account online at my.roku.com and clicking Manage Your Subscriptions, then Roku is not charging you.

We would recommend contacting the channel provider to see if you currently have a subscription through them that you are being charged for as well as contacting your credit/bank provider to find out more information about where the charges are coming from.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Hollyyork
Level 7

Re: Roku for Sundance now...which has turned into Sundance year❗️

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This is happening to me too!! How did you resolve this!?

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RM120349
Level 7

Re: Roku for Sundance now...which has turned into Sundance year❗️

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They charged me for a year but won't let me get in without signing up again so I can't watch what I paid for?? If I sign back up they will charge me again. It says, Welcome Back!! I haven't left because you took a year out of my checking account. Not Fair, that 7 day trial sure cost a lot. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku for Sundance now...which has turned into Sundance year❗️

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@RM120349 

Thanks for the post.

Can you please clarify the issue you are experiencing? How are you subscribed to Sundance? Did you subscribe through the channel provider directly or through Roku Pay?

With more information we will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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