Accounts, Billing, & Orders

[sofiavp]

I have been paying $5.99 for over a year now and have no idea where it is coming from. I have checked all my apps online and for the life of me cannot figure it out. I don't see a subscription anywhere for Sundance and am on the verge of cancelling my debit card and getting a new one. $ 5.99 a month has been adding up and I'm over it and need help before I cancel this debit card all because of this. Any leads would be awesome thanks!

[RokuKariza-D · Accepted solution]

Hello @sofiavp

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[renojim]

It's not clear what you mean by "I have checked all my apps online".  Check your Roku subscriptions at https://my.roku.com/account/subscriptions and make sure that the email address you use to log in matches the email address that shows under Settings->System->About.  Also, more than one person has unwittingly created multiple Roku accounts, so if you have more than one Roku device check the email addresses that show on each one.

If you can't find any subscriptions there's always the possibility that it's a fraudster just using Roku's name in the description of the charge (which can be pretty much anything).  Contact your financial institution and see if they can get to the bottom of it.