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vmontondo84
Level 7

Roku for Philo charge on my checking account

How do I get this “Roku for Philo” thing cancelled? I keep getting charged for it

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6 REPLIES 6\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku for Philo charge on my checking account

Hi @vmontondo84

Thanks for the post.

You can cancel your subscription either on the website or directly on your TV screen. Feel free to follow the instructions below to cancel it from your TV. 

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
  7. Select Done.

Check out this link for more information: How do I unsubscribe or cancel my subscription?

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
HBSteve
Level 7

Re: Roku for Philo charge on my checking account

Same... I just disputed them all... neve signed up for it, not sure how it got on my account.

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Alex-Roku
Level 11

Re: Roku for Philo charge on my checking account

Hey @HBSteve, are you still having trouble? Send us a private message if you need assistance and we would be happy to help! 

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annk
Level 7

Re: Roku for Philo charge on my checking account

I have two charges on my credit statement. Roku for Philo $24.99 

Philo, Inc. $25.00. 

I tried to cancel one & now I can't access anything. Please give me back my access. I am elderly & don't know enough about this stuff.

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annk
Level 7

Re: Roku for Philo charge on my checking account

 
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Alex-Roku
Level 11

Re: Roku for Philo charge on my checking account

Hey @annk, let's see if we can help get this sorted out for you! We are gonna reach out via private message to collect some information from you so please be on the lookout for our message.