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Level 7

Roku for Disney ele shows up on my bank acct

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I am getting charged monthly for what my bank acct lists as Roku for Disney ele. Roku shows that I have no subscriptions to manage. Where is this charge from and how do I cancel it!?

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Roku Employee
Roku Employee

Re: Roku for Disney ele shows up on my bank acct

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@Notlad65 

Thanks for the inquiry.

If you do not have any current subscriptions through Roku Pay on your Roku account, then the charges that you are seeing are not from Roku. We would recommend contacting your bank account provider to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Roku for Disney ele shows up on my bank acct

Jump to solution

@Notlad65 

Thanks for the inquiry.

If you do not have any current subscriptions through Roku Pay on your Roku account, then the charges that you are seeing are not from Roku. We would recommend contacting your bank account provider to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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