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Level 7

Roku charging me in USD when price should clearly be in CAD

I subscribed to Disney plus in Canada where it should be $89.99 a month CAD,  I noticed on my Credit card statement I was charged $125.43.  I called the service at Roku and they told me that the price is actually $ 89.99 USD .  Clearly on Disney Plus it states in the US it is $69.99 USD and in Canada it is $89.99 CAD per year.  Has this happened to anyone else where ROKU is charging the incorrect currency? 

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14 Replies
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Level 7

Re: Roku charging me in USD when price should clearly be in CAD

Roku actually told me there is nothing they can do to help me, So needless to say I unsubscribed from Disney Plus

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Roku Employee
Roku Employee

Re: Roku charging me in USD when price should clearly be in CAD

Hi,

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

I would like to help you look more into this. Please send me a private message with your Roku email address and the serial number of your device. I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku charging me in USD when price should clearly be in CAD

I’m not sure whether I’ve been charged in American or Canadian but they charged me 135.00 . Any chance Danny can help me with this , I’ve been trying to call but customer service is not available.
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Roku Employee
Roku Employee

Re: Roku charging me in USD when price should clearly be in CAD

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a private message with your Roku email address and the serial number of your device. I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku charging me in USD when price should clearly be in CAD

Same here.  I was charged $94.49 USD which was $129.07 CAD.  Rip-off and I certainly wouldn't have subscribed through Roku as the price is clearly $89.99 CAD.

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Level 7

Re: Roku charging me in USD when price should clearly be in CAD

Same issue here.

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Roku Employee
Roku Employee

Re: Roku charging me in USD when price should clearly be in CAD

@chrisinbc @infojes 

Thanks for letting us know about the issue that you are experiencing.

Please send me a private message with your Roku email address and the serial number of your device. I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku charging me in USD when price should clearly be in CAD

I've had the same issue. Signed up through roku for Disney+ at the canadian price of $89.99 and found that I was charged in USD for a total of $129.08. Wondering if anyone has had any luck with getting this corrected?
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Roku Employee
Roku Employee

Re: Roku charging me in USD when price should clearly be in CAD

@Jer1 

Thanks for letting us know about the issue that you are experiencing.

Please send me a private message with your Roku email address and the serial number of your device. I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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