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Level 7

Roku charges before trial ends

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I have made three subscription through ROKU which were supposed to be under trial membership and each time Roku charges the monthly subscription fee within five minutes of activating the channel! It is such a hassle to have to go to support each time give you a reason and request a refund. Why can’t the charge just start when the trial ends?, This is 2020 Shirley the system should be able to recognize when to post charges to the credit card. 

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Roku Employee
Roku Employee

Re: Roku charges before trial ends

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@View41362 

Thanks for the post.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Roku charges before trial ends

Jump to solution

@View41362 

Thanks for the post.

Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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