Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Mi5
Level 8

Roku channel continues to charge me!!!

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This is the second time the “Roku Channel” charges me $9.99. I don’t know what it is for since I only pay for Disney + & all other subscriptions I have are free (Netflix & hulu). There needs to be a customer service phone number for customers to call! I can’t keep changing my card number every time this happens!!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku channel continues to charge me!!!

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Hi @customer8000

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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22 REPLIES 22\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku channel continues to charge me!!!

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Hi @Mi5

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ErinSkywalker
Level 7

Re: Roku channel continues to charge me!!!

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I keep getting charged for channels that I don’t even get! So frustrating, I had to cancel my bank card and I don’t want the same problem to keep happening as well!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku channel continues to charge me!!!

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Hey @ErinSkywalker

Please accept our apologies for the inconvenience this has caused.

I would recommend following my suggestion posted above. Our billing team is the best ones to help you with your concern.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Cnmorgan18
Level 7

Re: Roku channel continues to charge me!!!

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What about when you keep getting charged and it says no purchase history and no subscriptions but $51 in 3 separate charges is starting to really piss me off. Won’t allow you to talk to anyone then. @RokuKariza-D 

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StreamerUser
Level 20

Re: Roku channel continues to charge me!!!

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@Cnmorgan18  @Mi5 @ErinSkywalker 


Call Roku Customer Service:    (816) 272-8106     choose option 1 (Accounts/Billing)

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ErinSkywalker
Level 7

Re: Roku channel continues to charge me!!!

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The more I read the more concerning it is! I don’t feel secure using them for payments anymore, do you?

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StreamerUser
Level 20

Re: Roku channel continues to charge me!!!

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@ErinSkywalker 

Call the number I provided - to see if they can resolve it, in certain instances, you need to contact your bank.

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makaiguy
Community Streaming Expert

Re: Roku channel continues to charge me!!!

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Keep in mind that scammers can call their bogus charges anything they like.  Don't assume that a charge that says it's from Roku necessarily is from Roku.

Using the email address shown via Roku path Settings > System > About, log into your account at https://my.roku.com.  Once there, check your subscriptions (where you can unsubscribe from any subscriptions you have through Roku) and Roku purchase history.  If  you have multiple Rokus, check Settings > System > About on all of them and if you have other email addresses shown, check those Roku accounts too.

Challenge any remaining unidentified charges with the financial institution through which these charges are arriving.  They can trace the charges back to their actual source.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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Mi5
Level 8

Re: Roku channel continues to charge me!!!

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Yes , I did contact roku customer service and now I am awaiting for them to call back . Still they weren’t helpful because they kept asking what card I have on file and I said I changed it due to being charge in July for the same amount. It’s frustrating that I can’t have a roku with the fraudulent charges every month!

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