Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Troyo0810
Level 7

Roku account

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I purchased a roku tv from someone a few months ago and i just recently decided to try to watch something other than netflix and youtube. I cant download any subscription because it seems someone else already had it set up. Is there anyway i can delete the previous info and put my own since I've purchased it from them?

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Tivoburkee
Level 20

Re: Roku account

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You need to do a factory reset, after set up your own account and then sign back into each app again. If you have access to the menu:

 settings> system> advanced system settings> factory reset> follow prompts

Edmund

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Tivoburkee
Level 20

Re: Roku account

Jump to solution

You need to do a factory reset, after set up your own account and then sign back into each app again. If you have access to the menu:

 settings> system> advanced system settings> factory reset> follow prompts

Edmund

View solution in original post

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