Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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rea1954
Level 7

Roku account

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How can I cancel my Roku account and set it up again? I don't have my password and I can't get it. Please don't suggest ways I can get my old password. I want to start over again with a new account.

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Roku Employee
Roku Employee

Re: Roku account

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@rea1954 

Thanks for the inquiry.

If you need to recover the password to your account, you can visit our Support page here: How do I access my Roku account if I forgot my email address or password?

If you would like to create a new Roku account, visit our Support page here: How do I create a Roku® account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 16

Re: Roku account

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You can have as many Roku accounts as wish, each starts with a different email address. To get Roku's that are on the old account to the new account, you need to do a factory reset of the roku to get a new link code. Only way. Go to your computer or cellphone browser and enter roku.com/link on its address bar. Never enter it into a search engine link google or bing. 

Edmund
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Roku Employee
Roku Employee

Re: Roku account

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@rea1954 

Thanks for the inquiry.

If you need to recover the password to your account, you can visit our Support page here: How do I access my Roku account if I forgot my email address or password?

If you would like to create a new Roku account, visit our Support page here: How do I create a Roku® account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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rea1954
Level 7

Re: Roku account

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Thanks, I did a factory reset and went thru the Roku initial setup again with a second email address and password.

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