Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Rpd
Level 7

Roku account not mine

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On my TV, when I go to Settings, then System, then About, I see under Express, an email address that is not mine.

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Tivoburkee
Level 20

Re: Roku Settings

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Then you have been adding and subtracting apps from someone elses account, it was probably a returned item to store or website you purchased from. I would factory reset and start your own account. 

Edmund

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Tivoburkee
Level 20

Re: Roku Settings

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Then you have been adding and subtracting apps from someone elses account, it was probably a returned item to store or website you purchased from. I would factory reset and start your own account. 

Edmund

View solution in original post

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