Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Rpd
Level 7

Roku account not mine

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On my TV, when I go to Settings, then System, then About, I see under Express, an email address that is not mine.

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Tivoburkee
Community Streaming Expert

Re: Roku Settings

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Then you have been adding and subtracting apps from someone elses account, it was probably a returned item to store or website you purchased from. I would factory reset and start your own account. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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Tivoburkee
Community Streaming Expert

Re: Roku Settings

Jump to solution

Then you have been adding and subtracting apps from someone elses account, it was probably a returned item to store or website you purchased from. I would factory reset and start your own account. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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