Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Rustyf7
Level 7

Roku account hacked and email changed

My roku account has been hacked and my email has been changed.  I need some assistance before this person starts making charges on the credit card attached to that account.

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Roku account hacked and email changed

Are you still able to log into your Roku account at https://my.roku.com using the email address shown via Roku menu path Settings/System/About?  If so you can 1) Change your password to one known only to you, 2) change your email back, and 3) set a PIN and require it to be used to incur any charges.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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StreamerUser
Level 20

Re: Roku account hacked and email changed

@Rustyf7 

If what @makaiguy  suggested doesnt work for you, call Roku Customer Service directly:

(816) 272-8106 choose option 1 (Accounts/Billing)

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1217Jaguar
Level 7

Re: Roku account hacked and email changed

I believe my account has been hacked into 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku account hacked and email changed

Hello @1217Jaguar

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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1217Jaguar
Level 7

Re: *HACKED* AND NO ONE WILL HELP!!

I’m going to have to report this seeing’s how ROKU doesn’t want to do anything about it. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: *HACKED* AND NO ONE WILL HELP!!

@1217Jaguar 

Thanks for the follow up.

Please see @RokuKariza-D's reply for further assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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