Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Roku account and Netflix account

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I gave a Roku to a family member for Christmas and installed it for them.  When I installed it, I put it under my Roku account so that the email/etc for Netflix would match the email for the Roku account.  

Should I reregister the roku and open a roku account for them even though they are sharing my Netflix?

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Level 19

Re: Roku account and Netflix account

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Yes.  Do a factory reset and set their Roku up as new with their own Roku account tied to their own email.  They can then have their own selection of channels separate from yours and there will be no issue with them making purchases that get charged to your account.

They can still use your Netflix account credentials to connect to your Netflix account.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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1 Reply
Level 19

Re: Roku account and Netflix account

Jump to solution

Yes.  Do a factory reset and set their Roku up as new with their own Roku account tied to their own email.  They can then have their own selection of channels separate from yours and there will be no issue with them making purchases that get charged to your account.

They can still use your Netflix account credentials to connect to your Netflix account.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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