Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Lathe
Level 7

Roku account and Netflix account

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I gave a Roku to a family member for Christmas and installed it for them.  When I installed it, I put it under my Roku account so that the email/etc for Netflix would match the email for the Roku account.  

Should I reregister the roku and open a roku account for them even though they are sharing my Netflix?

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makaiguy
Community Streaming Expert

Re: Roku account and Netflix account

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Yes.  Do a factory reset and set their Roku up as new with their own Roku account tied to their own email.  They can then have their own selection of channels separate from yours and there will be no issue with them making purchases that get charged to your account.

They can still use your Netflix account credentials to connect to your Netflix account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

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makaiguy
Community Streaming Expert

Re: Roku account and Netflix account

Jump to solution

Yes.  Do a factory reset and set their Roku up as new with their own Roku account tied to their own email.  They can then have their own selection of channels separate from yours and there will be no issue with them making purchases that get charged to your account.

They can still use your Netflix account credentials to connect to your Netflix account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

View solution in original post

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