Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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rmbw
Level 7

Roku Website Shopping Cart not loading

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Placed 3 items in my shopping cart to buy this morning but the shopping cart refuses to load just spins....

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Website Shopping Cart not loading

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@Cindya10 @Aelvedin 

Thanks for the posts.

If you are still unable to resolve the issue regarding placing an order, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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12 Replies
haleohia
Level 8

Re: Roku Website Shopping Cart not loading

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I'm having the same problem. Maybe too many people are taking advantage of the offers and the system can't handle it?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Website Shopping Cart not loading

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@haleohia @rmbw 

Thanks for the post.

Have you tried using another browser to see if you are still experiencing the same issue?

For further assistance with order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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haleohia
Level 8

Re: Roku Website Shopping Cart not loading

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1st tried from Brave browser several times and after clearing history and cache. Then tried Edge. Same. Will try Firefox and Chrome next. No worries, if Roku wants me to spend money but doesn't let me...I'm fine with lessening my carbon footprint.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Website Shopping Cart not loading

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@haleohia 

Thanks for the post.

Are you still having issues ordering through the Roku website?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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haleohia
Level 8

Re: Roku Website Shopping Cart not loading

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Hi Danny,

I was able to place my order on January 6.

Thanks.

Gungo
Level 7

Re: Roku Website Shopping Cart not loading

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Tried Safari, Chrome and Opera - nothing.

Cleared caches and history - still can't buy.

This is the third day trying and so I give up.

Whoever is managing Roku's online shopping apparently doesn't want to sell - I'll go to amazon and ebay and see what I can find there.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Website Shopping Cart not loading

Jump to solution

@Gungo 

Thanks for the post.

If you are still unable to resolve the issue regarding placing an order, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cindya10
Level 7

Re: Roku Website Shopping Cart not loading

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I tried to do the upgrade offer emailed to me on Jan 15, 2021. I can't open the shopping cart, it shows 2 items in it, but NEVER OPENS! I tried contacting support the next day. The response that I got from them today was incredibly ridiculous, they said its because the offer had ended - the same day I got it???? No matter what browser I use, the items still seem to be in the cart --- and I can't open the cart. 🧐🧐☹☹

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Aelvedin
Level 7

Re: Roku Website Shopping Cart not loading

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I have the same issue. My cart is not loading as i am trying to upgrade my old device, which became to slow. Tried multiple browsers and devices, which made me skepptical about the whole platform. 

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