Accounts, Billing, & Orders

[rmbw]

Placed 3 items in my shopping cart to buy this morning but the shopping cart refuses to load just spins....

[haleohia]

I'm having the same problem. Maybe too many people are taking advantage of the offers and the system can't handle it?

[RokuDanny-R]

@haleohia @rmbw 

Thanks for the post.

Have you tried using another browser to see if you are still experiencing the same issue?

For further assistance with order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[haleohia]

1st tried from Brave browser several times and after clearing history and cache. Then tried Edge. Same. Will try Firefox and Chrome next. No worries, if Roku wants me to spend money but doesn't let me...I'm fine with lessening my carbon footprint.

[RokuDanny-R]

@haleohia 

Thanks for the post.

Are you still having issues ordering through the Roku website?

Please keep us posted.

Thanks,
Danny

[haleohia]

Hi Danny,

I was able to place my order on January 6.

Thanks.

[Gungo]

Tried Safari, Chrome and Opera - nothing.

Cleared caches and history - still can't buy.

This is the third day trying and so I give up.

Whoever is managing Roku's online shopping apparently doesn't want to sell - I'll go to amazon and ebay and see what I can find there.  

[RokuDanny-R]

@Gungo 

Thanks for the post.

If you are still unable to resolve the issue regarding placing an order, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny