Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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tpytlarz
Level 7

Roku Shopping Cart is broken

I received an offer through Roku I would like to buy. I tried after asking a getting an email offer - rather than through TV - but after I enter all the info (which itself was difficult) and getting to the last click to order, the website takes me back to the shopping cart. Pretty frustrating after Roku is the one asking me to order.

I can't find a phone number to place my order (of course). How do I contact Roku? 

Terry P.

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3 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Roku Shopping Cart is broken

Hi @tpytlarz,

Thanks for reaching us.

You can visit https://my.roku.com/upgrade/ to view any available exclusive upgrade offers by logging into your account.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks, 

Mary

 

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crazy
Level 7

Re: Roku Shopping Cart is broken

Can't place my order SHOPPING CART ISSUS HELP!

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Shopping Cart is broken

Hi @crazy,

Thanks for the post.

Try to reload the web browser or use a different one to access the website. Do you have a computer you can access the website with? Is it okay if we ask for a photo showing the error message or code?

Please keep us posted.

Thanks,

Mary
 

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