Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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tpytlarz
Level 7

Roku Shopping Cart is broken

I received an offer through Roku I would like to buy. I tried after asking a getting an email offer - rather than through TV - but after I enter all the info (which itself was difficult) and getting to the last click to order, the website takes me back to the shopping cart. Pretty frustrating after Roku is the one asking me to order.

I can't find a phone number to place my order (of course). How do I contact Roku? 

Terry P.

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5 REPLIES 5\
RokuMary-F
Roku Employee
Roku Employee

Re: Roku Shopping Cart is broken

Hi @tpytlarz,

Thanks for reaching us.

You can visit https://my.roku.com/upgrade/ to view any available exclusive upgrade offers by logging into your account.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks, 

Mary

 

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crazy
Level 7

Re: Roku Shopping Cart is broken

Can't place my order SHOPPING CART ISSUS HELP!

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Shopping Cart is broken

Hi @crazy,

Thanks for the post.

Try to reload the web browser or use a different one to access the website. Do you have a computer you can access the website with? Is it okay if we ask for a photo showing the error message or code?

Please keep us posted.

Thanks,

Mary
 

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JEBsZ
Level 7

Re: Roku Shopping Cart is broken

Same issue here, no code or error message, it just keeps going back to the cart.  Don't know if I've bought 4 or none at this point, and nothing on the customer service drop down menus offers any direction or support.  Tried multiple browsers, all latest versions. One to four days for a response to earlier questions in this topic... I guess I see what people mean about support.

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Shopping Cart is broken

Hi @JEBsZ,

Thanks for reaching out to the Roku community!

We appreciate your patience regarding this matter. I understand that you are unable to complete placing an order.

We'd like to gather more information about the issue you're running into. Are you trying to place an order from our official Roku website or from a special offer link?

For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus

Please keep us posted.

Kind regards,
Mary

 

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