Accounts, Billing, & Orders

[tpytlarz]

I received an offer through Roku I would like to buy. I tried after asking a getting an email offer - rather than through TV - but after I enter all the info (which itself was difficult) and getting to the last click to order, the website takes me back to the shopping cart. Pretty frustrating after Roku is the one asking me to order.

I can't find a phone number to place my order (of course). How do I contact Roku? 

Terry P.

[RokuMary-F]

Hi @tpytlarz,

Thanks for reaching us.

You can visit https://my.roku.com/upgrade/ to view any available exclusive upgrade offers by logging into your account.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks, 

Mary

[crazy]

Can't place my order SHOPPING CART ISSUS HELP!

[RokuMary-F]

Hi @crazy,

Thanks for the post.

Try to reload the web browser or use a different one to access the website. Do you have a computer you can access the website with? Is it okay if we ask for a photo showing the error message or code?

Please keep us posted.

Thanks,

Mary