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Rolandparr_62
Level 7

Roku Renewal Required Scam and how to fix it

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My Roku had already been compromised when I purchased and set it up: I fell for the "set-up fee" scam a year or so ago but it's been working fine until recently. 

Now when I turn on my Roku it says "Roku Renewal Required "  and it wants me to sign out as a "guest " and set up a scheduled date when I assume will be a day for the Renewal. 

I don't believe a word of it but I can't  get passed this page and/or access ANYTHING .

How do I fix this?!

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1 Solution

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renojim
Community Streaming Expert

Re: Roku Renewal Required Scam and how to fix it

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At the very least you need to perform a factory reset@RokuDanny-R and @RokuKariza-D should take note of this scam.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

View solution in original post

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Roku Renewal Required Scam and how to fix it

Jump to solution

At the very least you need to perform a factory reset@RokuDanny-R and @RokuKariza-D should take note of this scam.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Renewal Required Scam and how to fix it

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@Rolandparr_62

Thanks for the post.

If you are still experiencing an issue and getting those notifications after following the steps provided by @renojim, please let us know and we can investigate further. 


Thanks,
Danny

 

Other resources you might find helpful:

Danny R.
Roku Forum Moderator
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