Same thing happened to me, but I was able to to purchase an Express +, but with the Express you have to pay a monthly subscription of "I think the support person said 79.00 or 99.00 for HULU and some other channel. I explained to him that I have not been paying a monthly bill, He said you will have to update to use the Express +... "Roku is getting Sketchy"
Good for you Lgodave, but items being delivered without notice or expectation can be a problem. Yours came by USPS so I wont be getting mine today if I ever do. My 3 hour "get back to you call' from the CSR never came.
While my Roku Purchase History Mirrors yours (Processing and shipping "today"(9...14)) I'm actually now holding my ("Processing") Express+ in my Hands now.
According to the USPS Tracking # the Label was Made Monday Evening (Nov. 11/Holiday). Shipped 24 hours later (11/12) and took 2 days to arrive here(11/14).
Surprised now since you spent all that time on the phone CS didn't have that on file (yet somehow not in their e-mail/Roku account History)
Good for you Lgodave, but items being delivered without notice or expectation can be a problem. Yours came by USPS so I wont be getting mine today if I ever do. My 3 hour "get back to you call' from the CSRnever came just like my ROKU.
It does not link to the proper items and the foreign customer support is pretty clueless
They offered me a 15 dollar rebate after I buy the 30 dollar roku express+ 2018, HA HA, I have had 4 chats with them already and they cant even get me what they offered, I do not trust roku, after years of promoting this company
The company needs to get their act together and start shipping out devices. They've had Tuesday, Wednesday and now Thursday to ship an item I ordered on Saturday and my credit card was charged on Sunday. I'm still in the processing stage with an estimated shipping date that changes. Customer service has been no help either by chat or in person even though I gave them my order number. I was promised a call back because the person I was dealing with couldn't figure things out then she didn't call. Her excuse for calling me back was they are receiving a lot of calls. So how many were told today that they would get back to them and how does not solving one call and moving on to the next help anything? How can a company that deals with technology not be able to tell me the status of my order. I have been a loyal Roku user for a long time but someone from the company needs to step in and solve this issue. Just give me a tracking number so I can wait and have some hope I'll get what I've paid for. If you're out due to high demand just tell me and upgrade me to the next device for the money I paid. I'm beginning to get tired of this and a 15.00 rebate won't cover their offer plus the shipping charge I've already paid. I love my Roku players but there are other options. Fix it please.