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Ynaiwahine808
Level 7
‎01-05-2021 10:37 AM

Roku Charge

Aloha, I'm seeing a Roku charge on my banking statement, but when I check purchase history, there is nothing there. How do I get this resolved. Oh and I tried calling customer service but due to the situation, their not taking calls at this moment. They sure took my money though Smiley LOL

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2 REPLIES 2\
makaiguy
Community Streaming Expert
‎01-05-2021 10:28 PM

Re: Roku Charge

Well, SOMEONE took your money.  Dispute this charge with your bank.  They can trace it back to who placed the charge, and they may well find it was a scammer that only claimed to be Roku.

Let us know what you find.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Roku Employee
Roku Employee
‎01-08-2021 03:42 PM

Re: Roku Charge

@Ynaiwahine808 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you. Please be aware that if your account does not show any charges, our Support team will likely not be able to assist you as the charges are not coming from Roku and in which we would recommend what @makaiguy suggested in contacting your card provider.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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