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pcoleman
Level 7
‎04-28-2020 03:18 PM

Robo response to inquiry/complaint

I ordered a Roku box.  I received a confirmation and then a "shipment sent" email from Roku with the shipping address correct.  Then when I tracked the (late) package, it was delivered to an address 600 miles away that Roku must have had when I bought a box back in 2010.  Upon contacting customer service (email only is available now) with the issue, they responded that I need to contact USPS and Consumer Affairs.  Two immediate frustrations: 1. Neither USPS or I are responsible for the problem; 2. The Roku response was so grammatically incorrect that if i were to try to contact USPS I wouldn't know what to say.  The charge has already charged to credit card.  Any suggestions?  Thank you.

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RokuDanny-R
Roku Employee
Roku Employee
‎04-29-2020 09:21 AM

Re: Robo response to inquiry/complaint

@pcoleman 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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