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Level 7

Returning a Roku device?

Bought Roku Ultra two weeks ago and it's still in the box unopened.  After researching closer I find FOX channels not available  I want to return the Roku and get my money back   How can I make that happen without all the frustration I've experienced to date?

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Roku Employee
Roku Employee

Re: Can't reach support


Thanks for the post.

How did you purchase the device? Did you purchase the item through a retailer or through

If you purchased the item through, visit our Support page here for more information: What is Roku's return policy?


Danny R.
Roku Forum Moderator
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