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8844
Level 7

Returning a Roku device?

Bought Roku Ultra two weeks ago and it's still in the box unopened.  After researching closer I find FOX channels not available  I want to return the Roku and get my money back   How can I make that happen without all the frustration I've experienced to date?

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Can't reach support

@8844 

Thanks for the post.

How did you purchase the device? Did you purchase the item through a retailer or through Roku.com?

If you purchased the item through Roku.com, visit our Support page here for more information: What is Roku's return policy?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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vandehi
Level 7

Re: Returning a Roku device?

Two of them in original box unopened will I be reimbursed?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Returning a Roku device?

@vandehi 

Thanks for the post.

Can you please clarify your inquiry?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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