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frustratede
Level 8

Returned Item A Month Ago - Still No Refund

I returned a purchased item over a month ago and Roku received it on January 22, 2021.  I've responded to their emails with proof of delivery and followed up with several email - still no response - still no refund - still no communication.  there is no one to call and no way to reach them other than via email, to which they don't respond.  I cannot understand what is going on?  How does anyone ever purchase anything from them if you can't get responses.  I own almost a dozen Roku devices but cannot see how I would ever purchase another one.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Returned Item A Month Ago - Still No Refund

We're seeing a lot of similar complaints since the Covid shutdowns started.   It's too late to help with your issue, but the moral of the story is to buy from someone with a liberal return policy, like Amazon or even Wal-Mart.

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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frustratede
Level 8

Re: Returned Item A Month Ago - Still No Refund

Agreed.  Lesson learned.

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