Accounts, Billing, & Orders

[nubiancoco]

I would like to cancel Retro Halloween Theater. It won’t let me. It only states to remove the channel I want to cancel the subscription. Thank you 

[makaiguy]

Have you tried logging into your Roku account at https://my.roku.com/account/subscriptions and remove your subscription from there?

[nubiancoco]

Yes I have tried that it’s not listed there thank you 

[nubiancoco]

I have tried that it doesn’t say manage subscription. It just says remove channel. Removing the channel doesn’t cancel the subscription 

[RokuDanny-R]

@nubiancoco 

Thanks for the information.

If you do not see the subscription to that channel on your Roku account at my.roku.com and clicking Manage your subscriptions, did you subscribe to the channel directly through the channel provider?

For more information about how to manage your subscriptions through Roku Pay, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny