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nubiancoco
Level 7

Retro Halloween Theater subscription

I would like to cancel Retro Halloween Theater. It won’t let me. It only states to remove the channel I want to cancel the subscription. Thank you 

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4 Replies
makaiguy
Level 20

Re: Retro Halloween Theater

Have you tried logging into your Roku account at https://my.roku.com/account/subscriptions and remove your subscription from there?

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nubiancoco
Level 7

Re: Retro Halloween Theater

Yes I have tried that it’s not listed there thank you 

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nubiancoco
Level 7

Re: Retro Halloween Theater

I have tried that it doesn’t say manage subscription. It just says remove channel. Removing the channel doesn’t cancel the subscription 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Retro Halloween Theater subscription

@nubiancoco 

Thanks for the information.

If you do not see the subscription to that channel on your Roku account at my.roku.com and clicking Manage your subscriptions, did you subscribe to the channel directly through the channel provider?

For more information about how to manage your subscriptions through Roku Pay, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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