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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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WelshPaul
Level 7

[Resolved] - Unable to create a Roku account

I just purchased two Roku + Sticks but i'm unable to activate them...

I have tried to three different email address to create a Roku account, I have tried on my mobile, pc and laptop but always get the following error: 

Oops! Something went wrong, please try again



Any ideas before i return them for a refund?

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4 Replies
DBDukes
Level 10

Re: Unable to create a Roku account

"WelshPaul" wrote:
I just purchased two Roku + Sticks but i'm unable to activate them...

I have tried to three different email address to create a Roku account, I have tried on my mobile, pc and laptop but always get the following error: 

Oops! Something went wrong, please try again


Any ideas before i return them for a refund?

While it isn't unheard of for Roku to have issues with their activation system, it is a very rare event. Apple, Google, Microsoft, and many others experience this from time to time. Usually, though, there will be an announcement posted on one of Roku's pages (here or at https://www.roku.com/) about it.

If it's not that, then we need to get some information to try to work this out.

First, you mentioned the Roku Stick+ (possibly model 3810), which is sold worldwide. So, to help with this, where are you? Physically? That is, if you walk outside, where are you? The nation/country/territory should suffice; if near a border, mention that.

Are you using a VPN?

You mentioned mobile. Are you using a rooted/jailbroken device and running additional, unsupported software?

We're looking for anything that would cause an other-than-standard connection to the Roku Website. This would include VPNs, browser plugins, etc.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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atc98092
Level 16

Re: Unable to create a Roku account

I would also suggest trying different browsers on your computer. I've heard others with this problem that were successful using a different browser. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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DBDukes
Level 10

Re: Unable to create a Roku account

"atc98092" wrote:
I would also suggest trying different browsers on your computer. I've heard others with this problem that were successful using a different browser. 

Dan brings up an excellent point. Take one you rarely use, clear all cookies and cache from it, then try. Opera, Firefox, Chrome, Edge, Safari (Mac), and others.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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WelshPaul
Level 7

Re: Unable to create a Roku account

I'm in the UK and the model number of the device is 3810eu. I tried different browsers, different machines but nothing worked. After an hour or more of trying to create a Roku account I was finally able to complete registration.
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