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DebraMims
Level 7

Reset user name and password

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My husband took care of Tv set up - including his email and user password.  He died of "the situation" and I am unable to get into our Roku account to add channels.  How do I reset user name and password, especially when I do not know how he set it all up in the first place. Help !

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RokuDanny-R
Roku Employee
Roku Employee

Re: Reset user name and password

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@DebraMims 

Thanks for the inquiry.

I'm sorry to hear about your loss.

You can reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you regarding your husband's account.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Reset user name and password

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@DebraMims 

Thanks for the inquiry.

I'm sorry to hear about your loss.

You can reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you regarding your husband's account.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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glenfrancis
Level 7

Re: Reset user name and password

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I want to check to see if my password is correct, how do I do that?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Reset user name and password

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@glenfrancis 

Thanks for the inquiry.

For more information about recovering your password, visit our Support page here: 
How do I access my Roku account if I forgot my email address or password?
How do I change the email address or password for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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