Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Reset Email

😡 can not log into my account because customer service put wrong email in. How can I solve this problem? Trying to reset email and password 

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Level 16

Re: Reset Email

Umm... customer service?  I really hope you didn't pay someone to activate your Roku.  What email address shows up under Settings->System->About?  If you don't recognize it you should factory reset your Roku and contact your credit card company if you paid someone.

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