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Jhock347
Level 7

Requesting a refund for a subscription

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How would I go about requesting a refund for a subscription that did not live up to expectations. I canceled the subscription and I feel it’s only fair to request a refund. Especially when the package was $99.99. Any help would be appreciated. Thanks in advance. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Requesting a refund for a subscription

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Hi @Jhock347

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Requesting a refund for a subscription

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Hi @Jhock347

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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makaiguy
Community Streaming Expert

Re: Requesting a refund for a subscription

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Every streaming subscription which I have ever seen, either through a third party like Roku or directly with the channel, is nonrefundable. You are subscribing for a specified subscription period (either a paid period or a free trial) and it auto renews at the current prevailing rate when that period runs out. To prevent from auto renewing you must cancel before the current subscription period expires. If you cancel after a subscription has been paid for, it prevents the subsequent auto-renewal, but the subscription stays in force until the balance of the pre-paid period expires. These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff none of us bothers to read at the time).

Once your subscription has begun your options are to let it run its course unwatched, or to use it and enjoy it until it runs out. And, of course, to cancel it BEFORE your current pre-paid subscription period runs out so it doesn't renew again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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