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NatM
Level 8

Request manufacturer refund

Does anyone know how to request a refund from the manufacturer for this stupid tv. I've over all the issues. I have had the tv about 6 weeks now with continuous issues

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3 REPLIES 3\
StreamerUser
Level 20

Re: Request manufacturer refund

Roku isnt the manufacturer - I'm pretty sure your TV has a brand label/logo/etc somewhere on it... thats who you contact.

makaiguy
Community Streaming Expert

Re: Request manufacturer refund

Roku TV Manufacturer Support Contacts:
https://support.roku.com/article/115006475047

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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DBDukes
Community Streaming Expert

Re: Request manufacturer refund


@NatM wrote:

Does anyone know how to request a refund from the manufacturer for this stupid tv. I've over all the issues. I have had the tv about 6 weeks now with continuous issues


Roku doesn't manufacture Roku TV devices. TCL, Hisense, etc. would be the manufacturers of those. There should be details on refunds, repairs, replacements, etc. in your purchase paperwork.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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