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Replacement instructions: ship item to warehouse, but no address provided

My Roku Premiere overheated last Sunday (Feb 2). When I contacted customer service (on Feb 3), I was told (on Feb 4) that my device was under warranty, was given a support request number, and given instructions to return the device to the Roku warehouse.

However, no warehouse address was provided.

We replied (on Feb 4, and again on Feb 7) to the e-mail. We asked for the warehouse address. We have heard nothing since the initial response on Feb 4.   

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Roku Employee
Roku Employee

Re: Replacement instructions: ship item to warehouse, but no address provided

@Other_Portland 

Thanks for the inquiry.

If you are still having issues with your replacement, please feel free to send me a private message with your Roku account email address along with your case number.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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