Replacement instructions: ship item to warehouse, but no address provided
My Roku Premiere overheated last Sunday (Feb 2). When I contacted customer service (on Feb 3), I was told (on Feb 4) that my device was under warranty, was given a support request number, and given instructions to return the device to the Roku warehouse.
However, no warehouse address was provided.
We replied (on Feb 4, and again on Feb 7) to the e-mail. We asked for the warehouse address. We have heard nothing since the initial response on Feb 4.