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Level 7

Replace Roku Premiere due to Power issue

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I need to replace my Roku Premiere- It keeps shutting off, and I get a message on the tv saying the roku cannot be powered via a usb connected to the TV.  The issue is the device is not powered by the tv, it is actually powered via the power cord.

trying to put in a request to place it is under the warranty since i got 11/2019.  But the support site keeps saying There was an error submitting your request. Please try again.  no matter how many time i try the same error message pops up. and there is no live help or chat available for a roku rep

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Roku Employee
Roku Employee

Re: Replace Roku Premiere due to Power issue

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@WP21 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Replace Roku Premiere due to Power issue

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@WP21 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Replace Roku Premiere due to Power issue

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Do I just click reply to send a private message?

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Level 18

Re: Replace Roku Premiere due to Power issue

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Click on his purple name at the top of his post to go to his profile. Then click the largish purple "private message" button on the right..

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