Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Removing my card information on another account

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I don’t think I should be commenting on this post. However I do not no how to speak with someone. I need help removing my card information off of someone else’s account but I no longer speak to them. But I keep getting charged for there services. Please please please help me . I don’t know what else to do anymore

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Roku Employee
Roku Employee

Re: Removing my card information on another account

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@Karmawomen12 

Thanks for the inquiry.

We would recommend contesting the charges with your credit card provider as the charges were not authorized.

For further assistance with your credit card, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Removing my card information on another account

Jump to solution

@Karmawomen12 

Thanks for the inquiry.

We would recommend contesting the charges with your credit card provider as the charges were not authorized.

For further assistance with your credit card, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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