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Kvail211
Level 7

Removing my card and deleting everything from the tv

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I’m trying to sell my tv and need to remove my channel accounts and my debit card and don’t know how . I don’t have internet so I can’t do anything internet wise on my tv so how do I factory reset the tv without internet so someone can buy it ? 

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Tivoburkee
Community Streaming Expert

Re: Removing my card and deleting everything from the tv

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If it is a roku tv, look at the input panel on the side of roku tv, there should be a pinhole marked reset, with the tv powered on, use a pen or something to stick in and hold for over 30 seconds. That will factory reset the tv. 

Edmund
Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Removing my card and deleting everything from the tv

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With no internet, I'm assuming this is a non-Roku tv that is likely connected to a cable tv system such that there is a credit card on file to enable you to purchase pay-per-views and subscribe to premium channels.

I would expect the credit card is stored in your account at the cable provider, and not on your tv.  Have you called your cable company and asked them how to unlink your set from their account?

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

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Tivoburkee
Community Streaming Expert

Re: Removing my card and deleting everything from the tv

Jump to solution

If it is a roku tv, look at the input panel on the side of roku tv, there should be a pinhole marked reset, with the tv powered on, use a pen or something to stick in and hold for over 30 seconds. That will factory reset the tv. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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