"microlady" wrote:"ghb51" wrote:
It would be nice to be able to remove channels online, my folks just ran into this problem when they set up an account for my 1st gen Roku that i gave them, they added some channels online but some didn't install because they weren't compatible with the older Roku, so there's no way to remove them from their account, they're not on the Roku itself so they can't uninstall from there and of course they can't uninstall online. Which actually brings up something else, they said that some of the channels showed as incompatible when they tried to install, but obviously others didn't and showed as installed even though they weren't.
I can admit this is a problem. Hope someone can think of a solution. I can say that from my situation I did learn having 2 Rokus meant having 2 sets of channels online. I have the original Roku also, from 2008 and had a few channels on it (Netflix, Amazon, Crackle, etc). In 2014 I bought a Roku 3500 stick and installed it. When I went to the channel store, I found it had lots of channels I could install so I added a bunch of them until at one point Roku said I did not have enough memory to add more. I decided I better get rid of a few, just to make sure. That's when I found out that the Roku store had a different page for the original Roku box vs the new Roku 3500 stick. And to make it more confusing the older Roku showed some channels I had added to the stick and said they were installed, but I could not access them. What worked was using the new 3500 stick to access the channel store and using its remote with the star (asterisk) button and removed excess channels so that my old Roku now only shows me the few actually installed and will work from the box, and my Roku stick will show me what I installed on the stick and will work from the stick. The only problem I did run into was the 3500 stick had a problem actually accessing Netflix. I gave up and use my 2008 Roku box exclusively. I, too, saw channels as installed that were listed and I did use the stick remote to access the channels on the stick and deleted them using the star button. If it sounds confusing I believe it still is. I did not have to access Netflix to delete channels but I did use the stick menu to show channels and the stick remote to delete them. If you can find something here to help....that would be great.
"ghb51" wrote:"microlady" wrote:"ghb51" wrote:
It would be nice to be able to remove channels online, my folks just ran into this problem when they set up an account for my 1st gen Roku that i gave them, they added some channels online but some didn't install because they weren't compatible with the older Roku, so there's no way to remove them from their account, they're not on the Roku itself so they can't uninstall from there and of course they can't uninstall online. Which actually brings up something else, they said that some of the channels showed as incompatible when they tried to install, but obviously others didn't and showed as installed even though they weren't.
I can admit this is a problem. Hope someone can think of a solution. I can say that from my situation I did learn having 2 Rokus meant having 2 sets of channels online. I have the original Roku also, from 2008 and had a few channels on it (Netflix, Amazon, Crackle, etc). In 2014 I bought a Roku 3500 stick and installed it. When I went to the channel store, I found it had lots of channels I could install so I added a bunch of them until at one point Roku said I did not have enough memory to add more. I decided I better get rid of a few, just to make sure. That's when I found out that the Roku store had a different page for the original Roku box vs the new Roku 3500 stick. And to make it more confusing the older Roku showed some channels I had added to the stick and said they were installed, but I could not access them. What worked was using the new 3500 stick to access the channel store and using its remote with the star (asterisk) button and removed excess channels so that my old Roku now only shows me the few actually installed and will work from the box, and my Roku stick will show me what I installed on the stick and will work from the stick. The only problem I did run into was the 3500 stick had a problem actually accessing Netflix. I gave up and use my 2008 Roku box exclusively. I, too, saw channels as installed that were listed and I did use the stick remote to access the channels on the stick and deleted them using the star button. If it sounds confusing I believe it still is. I did not have to access Netflix to delete channels but I did use the stick menu to show channels and the stick remote to delete them. If you can find something here to help....that would be great.
Ahh thanks, i just emailed my folks and told them to try putting their newer Roku onto the account they made for the old one and just uninstall them from the new Roku and then move the new Roku back to it's original account. If it works i'll tell them they have microlady to thank.
"ghb51" wrote:
They said it workedbut that the old and new Roku have to be kept on separate accounts because the old one can't hold all the channels the new one can, so every time they accessed the channel store on the old one it would try to install all the channels and bog down to a crawl, works fine on it's own account though.
"microlady" wrote:"ghb51" wrote:
They said it workedbut that the old and new Roku have to be kept on separate accounts because the old one can't hold all the channels the new one can, so every time they accessed the channel store on the old one it would try to install all the channels and bog down to a crawl, works fine on it's own account though.
Love to hear a happy ending. Your folks will really enjoy their Roku devices. Maybe I should try to create a new account for my 3500 stick instead of one account number registering the two devices I have. I can see where separate account numbers would make it easier to only install channels that model Roku could handle. I just didn't know I could have 2 separate accounts with the channel store. Thank your folks from me as to the new idea.
"microlady" wrote:
Now....I have a questions for your folks. Since I read your posts about keeping the 2 Rokus on separate accounts, I believe I can dust off my 3500 stick and use it again if I can put it on its own account. Now and originally, I just added the new stick to the Roku account and as we both saw...doing this created confusion about adding channels, etc. Since your folks found that when one has 2 different Rokus, each should have their own account. (I had assumed Roku could figure it out as I registered the 2 different MAC addresses. But when adding channels, etc., I found out that actually Roku did get confused.
I like what I read where your folks said they found that each Roku device should have its own account at the channel store. So now my question is this: When they set up the 2 separate accounts at the Roku channel store, did they use the same email address and password for each account? Did the channel store allow that as part of keeping the devices separate? I know your folks did set up the accounts...first the old one....then later at a different time the new one....which I wonder if they set up the new one with the same email and password to access both?
Mine is a little different as I originally in 2008 set up my old Roku and therefore in 2014 just added the 3500 stick MAC address to the original account which also had the 2008 box on it.
Now, if it is better that each have its own account (and I understand why), to access the channel store do they have the same email and password on each of the two different accounts and the channel store accepts the same email and password even though the MAC address is different?
I do not want to confuse the channel store if I delete the stick from my old account setup and want to give the stick its own account number......it will ask for an email address and password for the new account. I do not want to mess up my channel store by it replying the stick already has an account. I would delete the new stick MAC address and it is okay to lose those channels as I can add them to the hopefully new account I will create.. I think both Rokus will work better being on separate accounts.
Maybe by adding the stick to my old account which has Netflix may be why that was the only channel my stick could not connect to. It would connect to YouTube and others, such as Amazon but gave me an error if I tried to access Netflix using the stick.
"microlady" wrote:
Sorry about that...been a long time since I registered with the channel store. I see by my papers that it is the Serial Number registered with the Roku account (the MAC address is needed for my router to allow the connection). So I meant I have one Roku account that has both serial numbers so there are two devices. I would like to do what your folk did....unlink the new Roku from the one account and create a new account for the new device so I can add and delete channels without confusion on the part of the Roku devices. So if I unlink one device and then want to create a separate account for it, would I be setting this different account up with a different email address and/or password so the Roku store does not tell me that email and password is in use or did your folks set the 2nd account up with a different email address and password so the two accounts have different sign-on information or did the Roku allow the same sign-on information to be used for either device?
I originally had so much trouble adding, deleting channels so each device eventually had its own and worked properly, I don't want to confuse the channel store or Roku.com. I believe my original Roku still has some channels that are "installed" but really are not. I do know as it is now, the new Roku stick never connected with Netflix but did handle other channels okay. Both are registered with Nelflix...maybe since already registered...the new stick did not know how to actually connect with Netflix. I stopped trying to figure it out at that point but now I really would like each to have their own account, like your folks did, The more I type, the more confused I get but..............
If you ask your folks if each account has identical email addresses and passwords that would help. Or, when each account was set up, the requirement was a new email address and/or password for each account. I could follow that.. Any information would be helpful. Thanks. no rush.