Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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He-at
Level 7

Remove my account info

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I just want to know we’re still able to watch our roku on tv before I signed up for a roku account by accident. We do not buy or subscribe to any channels so I want my billing info removed 

thank you 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remove my account info

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@He-at 

Thanks for the post.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remove my account info

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@He-at 

Thanks for the post.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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He-at
Level 7

Re: Remove my account info

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I realized the instructions at the bottom of your email but first I thought that was for just issues with settings in the community.

 I went ahead wtried and I saw it offered to remove my account details.

Do you know if this takes place immediately?

 I’m going to check to see if it was removed too.

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He-at
Level 7

Re: Remove my account info

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I still see my payment info I don’t think it was removed as I wanted
I thought account info was the same as payment info 

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