Accounts, Billing, & Orders

[He-at]

I just want to know we’re still able to watch our roku on tv before I signed up for a roku account by accident. We do not buy or subscribe to any channels so I want my billing info removed 

thank you 

[RokuDanny-R · Accepted solution]

@He-at 

Thanks for the post.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[He-at]

I realized the instructions at the bottom of your email but first I thought that was for just issues with settings in the community.

 I went ahead wtried and I saw it offered to remove my account details.

Do you know if this takes place immediately?

 I’m going to check to see if it was removed too.

[He-at]

I still see my payment info I don’t think it was removed as I wanted
I thought account info was the same as payment info