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clarkiv
Level 7

Remote drains battery

I have the Roku streaming stick. After a week of rarely using it drains the batteries. I have to replace the batteries every week. If I have known this was an ongoing issue I would have kept with my Amazon fire sticks. This is ridiculous. If they knew they were having problems with the remote, as stated in multiple post in this forum, they should have pulled the items from the shelf and fixed the problem. I am returning all my Rokus today going back to Amazon firesticks and not recommending Roku to anyone. Screw this. Roku Streaming Stick + (3810, 3811 series)  

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Remote drains battery

Hi @clarkiv,

Thanks for reaching out regarding the issue you are experiencing.
We have released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
Please let us know if you notice any improvements in battery life or if the issue is persisting.
Thanks,

Mary

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bushman65
Level 7

Re: Remote drains battery

One more person with fast-draining battery. I have checked to make sure update is in place. I have seen PM are encouraged by some, with remote information. Should I look into that option, as well? Thank you for your response.

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RokuMary-F
Roku Employee
Roku Employee

Re: Remote drains battery

Hi @bushman65,

Thanks for the post.

If you are unable to resolve the issue after following the troubleshooting from the previous post, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary
 

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